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Our Purpose

To free our customers to do what they do best!

The Tsource Difference

Right-sized Approach.


Over 25 years of real-world, tried and true IT experience.

Woman-Owned Small Business.

Our Core Values

Persistence - We Won't Quit

Passion - We Love What We Do

Value-focused - We Work Smart

Accountable - We Own It

One Team - We Are Collaborative

Business Analyst, Healthcare

Seeking a Business Analyst with Healthcare experience, especially claims, provider and beneficiary data background, to conduct User Research, draft User Stories and meet with Product Owners to validate and enhance them.


  •  Coordinate and facilitate exchange meetings to determine needs of customers, as well as to determine the impact of the changes.

  • Create wireframes for the user stories and review them with users and gather feedback.

  • Collaborate with Visual/UI designer and add/update stories based on user response.

  • Work with the scrum master, customers, and developers to write user stories which are independent, negotiable, valuable, estimable, small and testable.

  • Utilize requirements and other supporting documents to author ICDs (Interface Control Documents).

  • Documents workflows and processes based on requirements.

  • Document requirements and provide technical review and validation of requirements.

  • Work with stakeholders and the project team to prioritize collected requirements.

  • Oversee requirements tracking process, assign requirements to the appropriate service provider, and communication status to customers.

  • Support the collection and reporting of requirements related metrics.

  • Verify completion of requirements with customer and service providers, ensuring expectations are appropriately met.

  • Responsible for ensuring user stories include validation criteria which reasonably covers all areas necessarily for complete testing of the new functionality.

  • As as an interface and customer advocate to ensure customer, stakeholder, and user needs are being addressed.

  • Provide additional support and guidance to clients during the implementation phase to include development of training resources.

  • Participate in sprint planning, sprint reviews, scrum meetings and other agile activities.

  • Identify and establish the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.  

  • Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and develop strategies for enhancing or further leveraging these processes.

Required Experience:

  • 8+ Years of relevant applications/systems requirements and modeling experience.

  • 5+ Years of experience on the technical aspects of applications development projects through the full system development life cycle.

  • Bachelor's Degree in a related technical discipline, or the equivalent training or work experience.

  • Experience in modern requirement gathering techniques, including creation of user stories, epics, and themes.

  • Experience with agile, iterative cycles (sprints).

  • Be able to perform the analysis as defined with specific Medicare laws, regulations, manuals, instructions and any additional information assigned by management.

  • Understanding and wide application of methodology and subject matter related concepts, practices, standards and procedures with a general knowledge of other related business disciplines.

  • Able to work closely with all project stakeholders such as business users, project managers, and business analysts while delivering solutions.

Preferred Skills:

  • Knowledge of Medicaid/Medicare claims processing (highly preferred).

  • CMS experience or other Health IT government agency experience.

  • Experience in Human Centered Design approach for developing digital services.


  • Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)

  • Microsoft Project

  • SharePoint

  • Project in Deve/Ops tools, especially JIRA

Tsource, LLC is an equal opportunity employer. Tsource, LLC is committed to equal employment opportunities in all employment practices and decisions including: recruitment, hiring, promotion, training, compensation and disciplinary action. Tsource, LLC does not discriminate on the basis of race, color, age, religion, sex, (including pregnancy, gender identity, and sexual orientation), genetic information, refusal to submit to genetic testing, national origin, or any other legally protected characteristic. Tsource, LLC will not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

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