Application Engineer

The Tsource Team is looking for an Application Engineer!

Requirements:

  • 4 year Bachelor degree or 10 years of similar experience.
  • Experience with reading electrical schematics are desirable.
  • Proven problem solving/troubleshooting skills.
  • Excellent organizational, planning and communication skills are essential.
  • Proficient in the use of Excel, Word and Outlook software.

Must be a team player that is a leader and has a “sense of urgency”.

Duties and Responsibilities:

  • Plans, directs and coordinates preparation of project documentation for quotation and submittal of customer Company’s products through communications between Manufacturing, Engineering, Sales, Marketing and the customer.
  • Maintains and distributes accurate order and changes order documents in an organized folder.
  • Maintains accurate real time information in Company’s system (and others, as needed) related to all customer information and all active orders.

 Proposals / Quotations:

  • Assists Regional Managers, Sales Representatives in the development of quotations based upon customer specifications in accordance with company terms and conditions.
  • Reviews client specifications and requirements for all equipment applications.
  • Schedules due dates for drawing specifications, technical manuals and other documents needed for the quotation process.
  • Monitors the status of the order / project to ensure that documentation is submitted according to schedule.
  • Submits project documents to management as necessary for approval and submits final approved documents to customer as appropriate.
  • Provide highly technical support to sales force for completion of proposal/quotation process.
  • Reviews contracts and coordinates with other departments to determine documentation is received for completion of manufacturing units, financial compliance with laws and specification compliance with engineering regulatory agencies.

 Order Entry:

  • Assists in bidding process from evaluation of RFQ requirements through order entry to production of the final documents for submission to manufacturing.
  • Primarily responsible for obtaining accurate customer Purchase Order with terms and conditions.
  • Completes accurate order entry.  Processes any additional change orders for this project – and notifies all departments impacted by customer changes or modifications.
  • Communicates all special requests with other Application Engineers, Manufacturing and Engineering.
  • Communicates any pertinent information to the customer, Regional Manager and Sales Representatives related to the sales order, changes or modifications.
  • Enters in customer information into the system ensuring accurate data including billing information, shipping information, customer terms negotiated, sales tax documentation, etc..
  • Processes cancellation orders.
  • Ensures proper interchange of information is forwarded to Credit, Shipping and Manufacturing as required.

 Coordination:

  • Provides the primary liaison between sales network, sales staff, engineering and manufacturing staff as well as the customer in a manner that is within the company’s best interests, in support of the company goal.
  • Acts as a point person for all purchase orders from customers.
  • Coordinates purchase order review with Finance team.
  • Provides pertinent commercial information to the Sales Staff and sales network relative to orders.  Provides follow up on all aspects of the job from purchase order through the warranty period.
  • Notifies sales force and customer of scheduled shipment dates.  Follows up with any change of shipment information if adjusted from original scheduled dates.
  • Communicates complaints concerning billing or services rendered.  Refers complaints of service failures to designated departments for investigation.

Technical:

  • Exhibits an excellent understanding of all electrical and mechanical features of company’s products and systems.
  • Displays familiarity of optimal performance of company products.
  • Understands electrical and mechanical engineering drawings, production specifications in order to process submittals and quotations with support of other departments and sales force.
  • Reviews and verifies project documents for completeness, format and compliance with contract requirements.

 Other:

  • Maintains stock of Sales Manuals, Engineering Manuals, and Owner’s Manuals.  Mails or distributes in accordance with product shipments, requests or enlisting of new representatives.
  • Provides phone coverage as required to support the application engineering function.

 Reporting:

This position reports to the Vice President of Sales.


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