Salesforce Marketing Cloud Systems Analyst

Tsource, LLC is seeking a Salesforce Marketing Cloud Systems Analyst to support our customer in Catonsville, MD.  You will join our project team in building and implementing Salesforce.com software systems and business processes.  You will also be responsible for the following:

  • Creating, managing and presenting actionable Business Requirement Documents/Functional Specification Documents (Blueprints) that align the customer’s technical business needs to that of the Salesforce Marketing Cloud Solution
  • Developing and implementing automated marketing programs utilizing Email Studio, Cloud Pages, Journey Builder, Automation Studio and some third-party integrations
  • Maintaining ongoing Salesforce Marketing Cloud platform health, diagnose and troubleshoot system errors and provide user support for a large enterprise
  • Analyzing data from analytics and assist in implementation improvements to Marketing Cloud performance and deliverability
  • Ability to execute email creation, proofing and end-to-end testing tasks and QA results deliver high quality content
  • Configuring email templates, content modules and dynamic cloud pages using AMPscript
  • Documenting processes, test cases, user stories in knowledge repository like Confluence
  • Serve as a Subject Matter Expert (SME) for client’s Salesforce Email Marketing solution

Required Skills:

  • 3+ years of Marketing Cloud (ExactTarget) project implementation experience with integration to CRM
  • 2+ years of experience with programming languages including HTML, CSS, SQL, JavaScript, XML
  • Bachelor’s degree in Computer Science, Information Systems or equivalent experience with demonstrated proficiency
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
  • Experience with Salesforce.com
  • Experience designing and developing responsive design templates for email marketing across all browsers and operating systems
  • Significant knowledge and experience with Automation Studio and Journey Builder related activities (data extensions, queries, decision splits, email activities, etc.)
  • Background in Email Marketing Development and Email Marketing development best practices
  • Experience presenting to project leadership and stakeholders using technical and non-technical terminology
  • Experience designing and developing complex Excel/CSV reports using raw data extracted from Marketing tools
  • Familiarity with analytical and database tools
  • Ability to work in a fast-paced environment
  • Understand and manage code versioning
  • Willingness to learn new features and drive user adoption

Preferred Certification:

  • Marketing Cloud Certification

Tsource, LLC is dedicated to providing innovation and excellence in Management Consulting, IT Infrastructure, and Application Services. Our commitment is to provide customers with resource experts with the latest technologies, prompt response time, and competitive prices. We support our mission by supplying challenging opportunities to our employees and empowering them to get the job done. Tsource is focused on quality; we continually measure our success to assure our conformance to high standards.

Tsource, LLC is an equal opportunity employer. Tsource, LLC is committed to equal employment opportunities in all employment practices and decisions including: recruitment, hiring, promotion, training, compensation and disciplinary action. Tsource, LLC does not discriminate on the basis of race, color, age, religion, sex, (including pregnancy, gender identity, and sexual orientation), genetic information, refusal to submit to genetic testing, national origin, or any other legally protected characteristic. Tsource, LLC will not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.


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