Software Application Trainer, TS/SCI w/ Polygraph

Tsource, LLC is seeking a Software Application Trainer for a customer with multiple locations in the N. VA area to provide assistance for several analytic applications/tools as part of a 24 hour Application Support effort. Successful candidate would be expected to provide direct assistance to customers on how to use several applications and other associated analytic tools, including formulating queries and profiles, responding to questions, troubleshooting, monitoring system availability, etc.

The candidate will also be required to provide training classroom, demonstration, one-on-one, or video-teleconferencing sessions to personnel whose schedules do not allow typical training attendance hours. The candidate will assist in the development and/or review of training materials and application documentation, including course manuals, workbooks, handouts, and computer based training (CBT), and other multimedia training aids. May provide feedback for, or participate in end user focus groups, readiness reviews, and other sessions as an advocate for customer requirements, customer features. Troubleshooting support may require interaction with Operations and Maintenance (O&M) and/or development teams. On occasions the candidate will be asked to perform validation testing.


Required Skills:
1. Experience providing Tier 1 support.
2. Software application training experience.
3. Demonstrated strong analytical skills, sound judgment, and effective problem solving skills in a Tier 1 environment.
4. The ability to learn and assist users with multiple software applications.
5. Working knowledge of Web technologies.
6. Prior experience developing, editing training materials.
7. Experience using customer Tools.
8. Experience with Automated Call Distribution (ACD) systems.


Tsource, LLC is dedicated to providing innovation and excellence in Management Consulting, IT Infrastructure, and Application Services. Our commitment is to provide customers with resource experts with the latest technologies, prompt response time, and competitive prices. We support our mission by supplying challenging opportunities to our employees and empowering them to get the job done. Tsource is focused on quality; we continually measure our success to assure our conformance to high standards.

Tsource, LLC is an equal opportunity employer. Tsource, LLC is committed to equal employment opportunities in all employment practices and decisions including: recruitment, hiring, promotion, training, compensation and disciplinary action. Tsource, LLC does not discriminate on the basis of race, color, age, religion, sex, (including pregnancy, gender identity, and sexual orientation), genetic information, refusal to submit to genetic testing, national origin, or any other legally protected characteristic. Tsource, LLC will not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

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